Access to the new dispute process will be available 24/7 through the City's website, toronto.ca/aps. Individuals can request a review or dispute a parking violation online through the City's website. People who prefer to dispute a violation in-person can have their penalty reviewed at one of two City locations: Metro Hall (55 John St.) or North York Civic Centre (5100 Yonge St.). In-person reviews can be booked in advance on the City's website and are also available on a drop-in basis.
The City of Toronto is committed to continuously improving and modernizing customer service. This new dispute process allows the public to request a review of a parking violation through a customer-focused, streamlined service.
All reviews, online and in-person, will be conducted by a City screening officer who can affirm, vary or cancel penalties, including having the authority to give people additional time to pay the penalty fee. If the individual is not satisfied with the penalty review decision, a second and final review can be requested with an independent, Council-appointed hearing officer.
Payment methods for parking violations remain the same, with payment either online, by mail or in-person at seven City locations.
More information is available at http://www.toronto.ca/aps.