ongoing impacts and the City's response to the ice storm. For updates during an
emergency event and other City of Toronto information, follow @TorontoComms on
Twitter. The City will be using #citystorm when providing updates on the storm.
Fallen Trees and Other Non-Emergency Issues
Call 311 or email [email protected]
Toronto Hydro is currently reporting that approximately 220,000 customers are
without power. Hydro crews have been and will continue working around the clock
to respond. They have 1500 staff working and are being assisted by additional
crews from around the province. The utility hopes to have power restored as soon
as possible. Call Toronto Hydro's Lights Out number, 416-542-8000, for serious
The City's emergency services (Fire, Emergency Medical Services and Police) are
operating and managing increased call volumes. Residents are reminded to only
call 911 in the event of an emergency. The non-emergency number for Toronto
Police Service is 416-808-2222. Residents who use home oxygen and have concerns
can call 416-310-2222 for assistance.
The TTC has made progress restoring system service, with streetcar service
resuming on all routes. Service fully restored on Bloor Danforth line and the
SRT. Please check www.ttc.ca for updates and service alerts.
GO Transit is operating an Adjusted Winter Schedule today. Check schedule
The City's Transportation Services Division reports that approximately 100
traffic signals are not working but the count may change as power is restored.
Salting operations are continuing on collector roads, local roads and sidewalks.
A number of residents are hosting guests from areas without power or have moved
their vehicles out of the way of dangerous trees and branches. To accommodate
this unique set of circumstances, parking enforcement is on hold while Toronto
Hydro works to restore power and remove branches across Toronto. Enforcement
will continue when there are safety hazards or to ensure access for emergency
and City workers.
The City is operating Reception Centres where vulnerable residents and those who
need assistance can access food, water, warmth and rest. Pets are welcome. In
Ward 30 Matty Eckler Community Centre, 953 Gerrard Street East (Pape/Gerrard) is
serving as a Reception Centre.
Emergency Shelter Bed
To get an emergency shelter bed any day, any hour, call 311 or directly contact
the City of Toronto's Central Intake line within the Greater Toronto Area
toll-free at 1-877-338 3398, or go in person to the Streets to Homes Assessment
and Referral Centre, located at 129 Peter St. (at Richmond Street). The Streets
to Homes Assessment and Referral Centre is always open and has 24-hour street
respite for those who do not want a shelter bed, as well as walk-in access to
shelter beds throughout the system. Housing workers are available Monday to
Friday to assist street-involved people to find permanent housing. If you see
someone whom you think requires street outreach assistance, call 311 if it is
not an emergency number. In an emergency, dial 911.
Community centres with power are expected to operate as usual; those without
power will be closed. There may be some program and operating impacts at
community centres that are being used as Reception Centres.
Child Care Centres
The Toronto District School Board has advised that all Early Learning and Child
Care Centres operated by the City of Toronto and located in TDSB sites will be
closed tomorrow. A list of the sites is available at
. All Toronto Catholic District School
Board facilities and daycare centres will be closed today and tomorrow. Toronto
Children's Services is planning to send children home at locations where the
power is off. Parents should try to contact their child care centre or provider
prior to drop off to determine whether service will be available.