City of Toronto Storm Update and Contact Numbers – December 23

Office Hours: My office remains open for business during the aftermath of the ice storm. It is best to contact me at 416-392-4060 or [email protected]   If you require immediate assistance please call 311 directly by dialing 311 or by email [email protected]

The City of Toronto is continuing to provide updated information this morning on
ongoing impacts and the City's response to the ice storm. For updates during an emergency event and other City of Toronto information, follow @TorontoComms on Twitter. The City will be using #citystorm when providing updates on the storm. Fallen Trees and Other Non-Emergency Issues Call 311 or email [email protected] Power Issues Toronto Hydro is currently reporting that approximately 220,000 customers are without power. Hydro crews have been and will continue working around the clock to respond. They have 1500 staff working and are being assisted by additional crews from around the province. The utility hopes to have power restored as soon as possible. Call Toronto Hydro's Lights Out number, 416-542-8000, for serious situations only. Emergency Services The City's emergency services (Fire, Emergency Medical Services and Police) are operating and managing increased call volumes. Residents are reminded to only call 911 in the event of an emergency. The non-emergency number for Toronto Police Service is 416-808-2222. Residents who use home oxygen and have concerns can call 416-310-2222 for assistance. TTC The TTC has made progress restoring system service, with streetcar service resuming on all routes. Service fully restored on Bloor Danforth line and the SRT. Please check for updates and service alerts. Go Transit GO Transit is operating an Adjusted Winter Schedule today. Check schedule details at Roads The City's Transportation Services Division reports that approximately 100 traffic signals are not working but the count may change as power is restored. Salting operations are continuing on collector roads, local roads and sidewalks. Parking Enforcement A number of residents are hosting guests from areas without power or have moved their vehicles out of the way of dangerous trees and branches. To accommodate this unique set of circumstances, parking enforcement is on hold while Toronto Hydro works to restore power and remove branches across Toronto. Enforcement will continue when there are safety hazards or to ensure access for emergency and City workers. Reception/Warming Centres The City is operating Reception Centres where vulnerable residents and those who need assistance can access food, water, warmth and rest. Pets are welcome. In Ward 30 Matty Eckler Community Centre, 953 Gerrard Street East (Pape/Gerrard) is serving as a Reception Centre. Emergency Shelter Bed To get an emergency shelter bed any day, any hour, call 311 or directly contact the City of Toronto's Central Intake line within the Greater Toronto Area toll-free at 1-877-338 3398, or go in person to the Streets to Homes Assessment and Referral Centre, located at 129 Peter St. (at Richmond Street). The Streets to Homes Assessment and Referral Centre is always open and has 24-hour street respite for those who do not want a shelter bed, as well as walk-in access to shelter beds throughout the system. Housing workers are available Monday to Friday to assist street-involved people to find permanent housing. If you see someone whom you think requires street outreach assistance, call 311 if it is not an emergency number. In an emergency, dial 911. Community Centres Community centres with power are expected to operate as usual; those without power will be closed. There may be some program and operating impacts at community centres that are being used as Reception Centres. Child Care Centres The Toronto District School Board has advised that all Early Learning and Child Care Centres operated by the City of Toronto and located in TDSB sites will be closed tomorrow. A list of the sites is available at All Toronto Catholic District School Board facilities and daycare centres will be closed today and tomorrow. Toronto Children's Services is planning to send children home at locations where the power is off. Parents should try to contact their child care centre or provider prior to drop off to determine whether service will be available.

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