November 26 - TTC Wheel-Trans Public Consultation Meeting

TTC's Use of Video Recordings on Wheel-Trans Vehicles for Reassessing Customer's Eligibility

TTC is committed to a transparent process to determine eligibility for Wheel-Trans. In July 2013, the City of Toronto Ombudsman reported on her investigation into the TTC's use of video recordings on Wheel-Trans vehicles for purposes of reassessing customers' eligibility.

The Ombudsman recommended that, should the TTC wish to continue using video recordings, the TTC engage in meaningful public consultation with respect to its use of video surveillance on Wheel-Trans vehicles to reassess eligibility.

It is the TTC's intention to continue to use video recordings on Wheel-Trans vehicles in its process for reassessing a customers' eligibility for Wheel-Trans. The public consultation meeting is an opportunity for you to learn about and provide feedback regarding changes to the TTC's use of video-recordings on Wheel-Trans vehicles.

Location: Memorial Hall, North York Centre

Address: 5110 Yonge Street (Lower Level under the North York Civic Centre Library)

Date: Tuesday, November 26, 2013

Time: 7:30 PM to 9:00 PM

The location is accessible. Accessible public transit options include taking the Subway and exiting at the North York Centre Station, Bus Route 97C or Wheel-Trans. If you decide to use Wheel-Trans, please try to book seven days in advance to increase the likelihood of getting your trips.

You can find the Ombudsman's report at http://www.toronto.ca/legdocs/mmis/2013/cc/bgrd/backgroundfile-60145.pdf This external link will open in a new window. If you would prefer a copy by regular mail, please contact Wheel-Trans Customer Service at 416-393-4111. For additional information about the report, please contact the Ombudsman's office at either 416-392-7062 or www.ombudstoronto.ca This external link will open in a new window.

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