An Important Message From Toronto Hydro

Power Restoration Continues – Additional crews from other utilities being deployed, focused on most severely impacted areas.

Toronto Hydro-Electric System Limited (Toronto Hydro) has approximately 33,000 customers without power; 82 per cent have been restored since the height of the storm on December 22.

The company continues to work around the clock to get power back on as quickly and safely as possible. Additional aid has arrived from Hydro One and Horizon Utilities and these crews have been deployed to severely impacted areas.

Focus is now on power restoration to feeders that serve communities which impact hundreds of customers at a time. Customers who are still without power should be prepared for restoration to continue through the weekend, as inclement weather triggers additional outages.

Customers concerned that Toronto Hydro is reporting that their neighbourhood has been restored when their home is still without power, are advised to do the following:

  • If part of your home is still without power, it could be because a tree is still hanging on a wire. Please be patient as we work to clear all trees.
  • Check to see if your neighbours have power, if they don't, it is likely that more work is to be done on your street.
  • If your home is the only house without electricity, check your electrical panel inside the home to see if the breakers are in the "on" position.
  • Check the electrical service entry outside your home to see if it is damaged or the service wire is "down".  If the wire is down, please stay back and contact us at 416-542-8000 to report the downed wire.
Customers who have power are asked to leave a porch light on which will allow crews to identify those who do not have power more quickly.

Due to the warmer temperatures causing heavy snow and ice to fall off of trees, branches and wires, customers should exercise extra caution in heavily treed areas.

Media is asked to refrain from following crews while they are working. It is important for our crews to stay focused on working safely and effectively.

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