Landlords, Condo Boards urged to adopt new health and safety measures to protect residents from COVID-19

News Release

March 27, 2020

Landlords, Condo Boards urged to adopt new health and safety measures to protect residents from COVID-19

The City of Toronto is urging Landlords and Condo Boards to adopt new health and safety measures to protect residents from COVID-19. Large residential buildings with a high number of units require new practices and a rigorous cleaning routine to prevent viral spread.

Building operators and staff should follow these guidelines to protect residents in vertical communities:

  • Alcohol-based hand sanitizer or a hand washing station with soap and water should be placed at all building entrances.
  • Alcohol-based hand sanitizer should be available in all common areas that remain open, such as laundry rooms.
  • Close non-essential common areas such as bathrooms, gyms, playrooms, playgrounds and other high traffic areas.
  • Routine cleaning of frequently touched surfaces in common areas, including doorknobs, elevator buttons, light switches, toilet handles, counters, hand rails, touch screen surfaces and keypads, with common household cleaners and disinfectants.
  • Organize the building to accept deliveries of essential goods, like medications, for residents to avoid non-essential trips outside.
  • Post signage limiting the number of residents allowed in common areas, including laundry rooms and elevators, to ensure that individuals are able to maintain a two-metre distance. Consider allowing a maximum of three residents at a time in elevators.
  • When showing units or suites for sale or lease, practice physical distancing - keep a safe distance of two metres from the resident and wash hands with soap and water, and or use an alcohol-based hand sanitizer, before and after the visit.
Additional information regarding General Infection Prevention and Control (IPAC) Guidance for Commercial or Residential Buildings can be found here:

The City’s website is updated daily with the latest health advice and information about City services, social supports, and economic recovery measures. Check for answers to common questions before contacting the Toronto Public Health COVID-19 Hotline or 311.


"Making sure people are practicing physical distancing within vertical communities presents a unique challenge. That's why it's imperative that Landlords and Condo Boards move forward with rigorous health and safety measures now to protect residents from COVID-19. Thank you to those who have already taken action. We are sending out these guidelines today to make sure everyone in these communities knows what they need to do to stop the spread of COVID-19."

- Mayor John Tory

“It is impossible for renters to adopt life-saving hygiene and social distancing practices if hand sanitizer isn’t accessible and elevators and common areas are crowded. That’s why the City of Toronto is asking landlords to protect their tenants’ health by immediately implementing a COVID-19 action plan in their building.”

- Councillor Josh Matlow, Toronto-St. Paul’s (Ward 12)

"The City is requesting that large residential buildings practice rigorous sanitization and physical distancing practices. It’s essential that landlords implement these common-sense measures to protect their tenants during this difficult time.”

- Councillor Paula Fletcher, Toronto-Danforth (Ward 14)

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