City of Toronto to resume waste bin exchanges and reopen all closed drop-off depots

The City of Toronto, under the guidance of the Medical Officer of Health, is gradually reopening City facilities and restarting operations where it is safe to do so. As part of our phased resumption of services, 311 will now begin taking requests for waste bin exchanges. Requests to upsize or downsize a recycling or garbage bin can now be made by calling 311. Requests for a new garbage, recycling or green bin, additional bin or bin repair can also be made by calling 311.

As part of the City’s COVID-19 response, waste Drop-Off Depots (Transfer Stations) were closed to the general public. Recently, three of the City’s Drop-Off Depots were re-opened to the public on Saturday mornings and two Drop-Off Depots were also opened on weeknights.

Today, Mayor John Tory announced that beginning Monday, June 1, all Drop-Off Depots will reopen to the general public. They will operate on regular hours, with the exception of Bermondsey and Ingram Transfer Stations, which will only be open to the public on weeknights and Saturday mornings. The hours for these are as follows:

  • Bermondsey: Monday to Thursday from 6 p.m. to 6 a.m. with a half-hour closure from 11:30 pm to midnight, Fridays from 6 p.m. to 9 p.m., Saturdays from 7 a.m. to 12:30 p.m.
  • Ingram: Monday to Friday from 6 p.m. to 6 a.m. with a half-hour closure from 11:30 p.m. to midnight, Saturdays from 7 a.m. to 12:30 p.m.
Registered account holders can continue to bring material at any time during operating hours. All locations will accept the regular list of materials including household hazardous waste. Compost pickup will not be available at any Drop-Off Depot.

Large volumes of visitors may result in wait times. The public are asked to limit their visits to Drop-off Depots and respect public health guidelines. Payment must be made by debit or credit card; cash will not be accepted. A face mask or covering is recommended when one is unable to maintain a two metre (six foot) distance from others. At Drop-off Depots, this includes interacting with staff at weigh scales or dropping off household hazardous waste.

The latest information about Solid Waste Management Services is available at

The City’s website is updated daily with the latest health advice and information about City services, social supports and economic recovery measures. Check for answers to common questions before contacting the Toronto Public Health COVID-19 Hotline or 311.


“We are doing everything that we can to restore regular services to the residents of Toronto in a safe and responsible way. As we begin to reopen facilities and restart operations, our top priority is the safety of residents and our staff. Please limit your visits to Drop-Off Depots and follow the public health guidelines when visiting.”

- Mayor John Tory

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